Library Information studies- Research evaluation-Evaluation of sample Assignment

Library Information studies- Research evaluation-Evaluation of sample library questionnaire - Assignment Example re can not only effectively be used to gauge how to improve services and keep customers happy but it may also be used to provide powerful insights for the Library on how to keep their client base growing. Although there is no theoretical base for developing a good questionnaire, the success of any user survey can not be achieved without a properly well designed questionnaire. In this regard, the effectiveness of the survey questionnaires largely depends on how well they are designed, whether they have met the goals of the research, their appropriateness as well as their effectiveness in meeting the demands of the particular organization. This paper evaluates a user survey questionnaire that was designed used by Example Library during their user survey. The primary research goal of the user satisfaction survey used by the Example library is to collect data which will enable the library to evaluate how they would improve the quality of their Library services. With regard to the methods used, the researchers primarily used a set of customer satisfaction survey questionnaire that sought to determine the demographics, needs, interests as well as the expectations of their Library users. On the other hand, the expected outcome was that the user survey will be able to effectively measure the perceived customer satisfaction as well as their experience with the services and offerings of Example library. The appropriateness of questionnaire wording is critically important because it helps minimize bias in the results obtained from the respondents during the user survey. According to Grunlund (1993), poorly structured questions may lead respondents to answer the questions in a specific way. The questionnaire used by Example Library is appropriately worded and the authors have avoided the use of technical terms and jargons that may confuse the respondents. Similarly the researchers have effectively begun with a brief statement that was intended to explain the purpose of the